Refund Policy

Introduction

At Essal, customer satisfaction is our top priority. We strive to deliver top-notch IT solutions and services to our clients. However, if you are not entirely satisfied with a purchase, we are here to help.

Scope

This Refund Policy applies to all clients of Essal in Qatar who have purchased our IT services, including but not limited to software development, IT consulting, network solutions, and managed services.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

1. The service must have been purchased directly from Essal.
2. A formal refund request must be submitted within 30 days of the service delivery date.
3. The service must not have been used beyond the initial consultation or first phase of the project.

Refund Process

Step 1: Submit a Refund Request

To initiate a refund, please send an email to contact@essal.cloud with the following details:

1. Your full name and contact information
2. Invoice number and date of purchase
3. Detailed reason for the refund request

Step 2: Refund Review

Upon receiving your request, our team will review your case within 7 business days. During this period, we may contact you for additional information or clarification.

Step 3: Refund Approval or Denial

After the review, you will be notified via email about the status of your refund request:

1. Approved: If your request is approved, the refund amount will be processed within 14 business days.
2. Denied: If your request is denied, we will provide a detailed explanation.

Refund Amount

The refund amount will be calculated based on the scope of services rendered up to the point of the refund request. Any applicable service or transaction fees may be deducted from the total refund amount.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

1. Customized software solutions after the project has entered the development phase
2. Services rendered fully and satisfactorily as per the agreed terms
3. Subscription-based services after the initial subscription period

Amendments

Essal reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.

Thank you for choosing. We value your business and aim to provide the highest level of service and support.