1. Introduction
Essal IT Solutions ("Essal," "we," "our," or "us") is committed to protecting the privacy and security of the personal data we collect from our users ("you" or "your"). This Data Collection and Storage Policy outlines how we collect, use, store, and protect your information when you visit our website, www.essal.cloud (the "Site").
2. Data Collection
2.1. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Information: Name, email address, phone number, company name, job title, and other contact details you provide when you contact us or register for our services.
- Technical Information: IP address, browser type, operating system, referring URLs, pages viewed, and other similar technical information collected through cookies and similar technologies.
- Usage Information: Details about how you use our Site, such as the time and duration of your visit, the pages you view, and your interaction with the Site.
2.2. Methods of Collection
- Direct Collection: We collect personal information directly from you when you fill out forms, subscribe to our newsletters, register for an account, or contact us.
- Automated Collection: We use cookies, web beacons, and other tracking technologies to collect information automatically as you navigate through our Site.
- Third-Party Sources: We may receive information about you from third parties, such as social media platforms or marketing partners.
3. Use of Data
We use the information we collect for various purposes, including:
- Providing Services: To provide and manage our services, respond to inquiries, and fulfill your requests.
- Improving Our Site: To understand how our Site is used, improve its functionality, and enhance user experience.
- Marketing and Communications: To send you updates, newsletters, and marketing communications that may be of interest to you, and to conduct surveys or market research.
- Security and Compliance: To protect our Site and services, prevent fraud, enforce our terms of use, comply with legal obligations, and safeguard your information.
4. Data Storage
4.1. Storage Locations
Your data may be stored and processed in various locations worldwide, including data centers in Qatar and other countries where we or our service providers operate.
4.2. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the applicable legal requirements.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect data in transit and at rest.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Security Protocols: We regularly update our security protocols and conduct security assessments.
6. Your Rights
You have certain rights regarding your personal data, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete data.
- Deletion: You can request deletion of your personal information, subject to certain exceptions.
- Objection: You can object to the processing of your data for direct marketing purposes.
- Restriction: You can request restriction of the processing of your data under certain circumstances.
To exercise your rights, please contact us at policy@essal.cloud.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Site and updating the "Last Updated" date.
By using our Site, you acknowledge that you have read and understood this Data Collection and Storage Policy and agree to its terms.